Connectivity is a frustrating issue ... especially when you or one of your group are the one/s being disconnected. We hope this helps. The issue has nothing to do with our server. Our server is designed for double the traffic we have. If it were a server issue, everyone would be having the problem. 99% of the time it is your internet connection. EVEN if you are connected to your email or other programs, Canasta Junction requires a constant connection, so if you have an intermittent service, while you may not notice it in searching the web, you will have a hard time connecting to Canasta Junction. We suggest you speak with your provider or try some of the suggestions below.
My App says "Disconnected, Please Restart"RESTARTING on NEWER IPAD
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I WAS connected .... Now I'm NotIf you are having issues connecting to play live, please try to connect through a cellular connection (either on your iPhone without WiFi or through a "hot spot" or a direct connect with ethernet cable to your computer). Then test your connectivity. If you are able to connect, this means there is an issue with your Wifi settings that is preventing an open connection. Please contact your service provider and explain that you can't connect by WiFi but have no issue with a direct connection. Ask for them to check or reset your settings.
Friends Get Online But I Can't
Please read about disconnects on this page. Also note, that people on IPHONES will usually have both Wifi AND Cellular connections. If there IS a problem with their wifi preventing them from getting online on their computer, they often can get online with their phone ... because the phone has a back up connection through cellular service.
Please check virus protection programs to make sure you do not have malware on your computer. This is very often the cause of the disconnects. I Can't Join A Live GameYou must be LOGGED in to Canasta Junction in order to play a LIVE GAME. If you can't get into a game, first check that you are logged in. If you are, make sure the game name is correct - as they are case sensitive, likewise with the password.
If a game host has NOT given you a password for a game (it is NOT the same as your APP password) and the game has a padlock on it - you will not be able to enter as it is a private game. If you can't find an open game to join - why not create one yourself!? See more about PLAYING LIVE HERE |