IMPROVE THE GAME

PLEASE NOTE - THIS IS FOR REPORTING ISSUES. YOU WILL NOT GET A REPLY.
TO ASK A QUESTION, PLEASE EMAIL: support@canastajunction.com

Thank you for helping us improve Canasta Junction. The following questions will help identify the source of the issue so that our developer can find a solution.

Repeating Hands when HOST is on a MAC or PC
This has been corrected by our developer but we are awaiting approval for publication. In the meantime, to avoid: AFTER THE EACH COMPLETED GAME, WHEN THE COMPUTER ASKS IF YOU WANT TO PLAY ANOTHER GAME, ALL PLAYERS MUST EXIT. After all players have exited one player creates a new game although it can have the same name and password. USE THIS AS AN OPPORTUNITY TO SWITCH PARTNERS AND DEALERS! REPEAT AFTER EVERY COMPLETED GAME (not hand).

Canasta Junction Support
For additional answers to frequently asked questions
please go to: https://www.canastajunction.com/support.html

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General Game Questions

Report "glitches" here. Know that reports here will NOT get a response. This is aid our developer in determining when problems occur. Please email our support team at support@canastajunction.com for all issues that require a response.

What device were you using? *

What Type of Game Were You Playing? *

Where you the host? *

Where 3's Out? *

It's very important to know WHEN the problem occurred. We need to determine if this is happening (for example) every 3rd hand of the 2nd game or on the 1st hand of the 3rd game.

In which GAME did this occur? *

In which HAND was the problem? *

Enter Game Seed Number if Known. *

Type of Issue *

Other/Details *

Live Game Questions

Complete if your issue was during a live game only. It is best for the host to complete this form. Only one player need complete this survey. Click on the down arrow to see choices.

Host Options: Was a password used? *

Host Options: Was a level required? *

Host Options: Was Spectator checked? *

Host Options: Was Pick Up From Last Hand checked? *

Host Options: Was AI Takeover checked? *

Custom Options: Was 5 Natural Cards Checked? *

Custom Options: Was "Go out with pair and wild card" checked? *

User Name *

THANK YOU FOR YOUR TIME!

Submit

PLEASE NOTE - THIS IS FOR REPORTING ISSUES. YOU WILL NOT GET A REPLY.TO ASK A QUESTION, PLEASE EMAIL: support@canastajunction.com Thank you for helping us improve Canasta Junction. The following questions will help identify the source of the issue so that our developer can find a solution.​

General Game Questions

Live Game Questions

THANK YOU FOR YOUR TIME!

PLEASE NOTE - THIS IS FOR REPORTING ISSUES. YOU WILL NOT GET A REPLY.
TO ASK A QUESTION, PLEASE EMAIL: support@canastajunction.com

Thank you for helping us improve Canasta Junction. The following questions will help identify the source of the issue so that our developer can find a solution.