This page addresses many issues relating to playing of the game including special hands, chat, melding, how many people can play etc.
Why Won't My Special Hand Take?
Why Are My Meld Points Not Right?
Special hands are based on the rules of the Canasta League of America. So, for example, a pairs hand with wild cards, MUST have Aces AND 7s. Special hands cannot be used once cards have been melded.
How Do I Pick The Pack?
Unlike in person games, CJ requires you to pick the pack by FIRST taking the top card and placing it in the meld area. When you add your matching pair, the pack will "Pop" into your hand. If this is your initial meld, remember the rules! If you don't have sufficient points, the move will fail and you will be penalized an additional 10 points.
Can You Extend The Timer?
No. The timer is set during both live and ACE games, however, iPad and iPhone users now experience an extra 30 seconds to meld when they pick the pack.
Playing Games - What are the icons?
Game Names ARE CASE SENSITIVE - so when you are looking for a game know if it uses capital or lower case letters.
The padlock indicates a private game - password required from Host.
The Robot indicates the AI takeover is engaged in case a players leaves
The circle indicates the game is in progress
The Level indicates the minimum level required to join
My Friends Can Join A Game, But I Can't
First, make sure you are logged in to the app.
Then read about disconnects. Note, that people on IPHONES will usually have both Wifi AND Cellular connections. If there IS a problem with their wifi preventing them from getting online on their computer, they often can get online with their phone ... because the phone has a back up connection through cellular service.
Can Spectators Join Our Game?
The spectator option has been removed from IPhone and iPad apps and while still an option on computer versions, it is not recommended as it can result in unstable play and open hands.
What About Quitters & Abusive Language in chat?
Repeated quitters may be reported with a screen shot using the form below. Multiple offenses results in removal of experience ranking. We also do not tolerate foul language in our game titles or chat. Reported users (via screen shot) will be barred from chat for 2 weeks.
Melds are based on the rules of the Canasta League of America. Remember you need a clean triple, sufficient points, meld options that are still valid (ie. no dead cards) and have a legal discard. If you are picking the pack, there are additional rules. The picked card can not be part of your clean triple or be included in the points needed to meld.
Chatting aka "What's The Dark Box?"
Chat is ONLY available in LIVE games (ie. not in ACE or Duplicate Canasta). To open, click on the chat icon. The chat bar appears as a dark area to the right of your playing area. To close (or to remove the dark bar) click it again. Please keep chat civil! We do not tolerate profanity in chat.
See here for chat shortcuts
Can Two People Play with Two Robots?
Not at this time. However it's on our list of improvements!
My Discard went to the meld area?
This occurs when you don't PLACE the card in the discard pile. It can't be "swished" or "thrown" to the pile, rather it must be PLACED. It fits perfectly in the space, please make sure the ARROW, or your FINGER or STYLUS is in the center of the discard pile and it won't cause a problem. Watch our tutorial on melding for a visual example.
Resolved: Repeating Hands
PC/MAC HOSTS WHO EXPERIENCE THIS ISSUE: AFTER THE EACH COMPLETED GAME, WHEN THE COMPUTER ASKS IF YOU WANT TO PLAY ANOTHER GAME, ALL PLAYERS MUST EXIT. After all players have exited one player creates a new game although it can have the same name and password. USE THIS AS AN OPPORTUNITY TO SWITCH PARTNERS AND DEALERS! REPEAT AFTER EVERY COMPLETED GAME (not hand).
IPhone/IPad users experiencing repeated hands should update their app as this issue has been resolved on those platforms.
Resolved: Uneven Teams
Game Host has last player that joined to go out and in again.
Resolved: IPad Users not getting cards
Delete the app from your device. Power off. Power back on. Go to App store and re-download the app. Once in the app, go to ACCOUNT and LOG IN to return to your account.