The following links provide the fastest assistance for issues you may experience while playing Canasta Junction. Click on the button that most closely represents your issue for more details. You can also find additional assistance on our TUTORIALS PAGE.
Which Special Hands are Permitted?
Supported devices all have the same Special Hands, the list is available within the app under INSTRUCTIONS > SPECIAL HANDS, also shown here. Unsupported devices including, Android, Kindle and Google only allow Pairs.
Declaring a Special Hand
Remembering that not all Special Hands are currently available, if you believe you have a Special Hand and wish to declare, click on the SPECIAL button on the lower left corner of the "table". If you have a correct special hand, it will indicate that the game is over because you declared a special hand. If you DO NOT have the correct cards, it will also advise you of this.
Rarely are Special Hands THAT ARE CORRECT denied . . . more often than not, it is user error with the most common being that the user made a pairs hand with wild cards, but didn't have the complementing As and 7s, or they used mixed jokers.
There is no need to send us a screen shot for dis-allowed Special Hands.
Are Special Hands Permitted in Duplicate Canasta?
YES! All the same Special Hands are permitted while playing ACE, Duplicate or LIVE games.