Canasta Junction wants to be the very best Canasta Online, Live & Computer app. We have uploaded a number of videos to our TUTORIALS PAGE on this website. PLEASE watch them for help on using the app. Many questions have been asked already. Please check below to see if any of these answer your question before submitting your query. Thank you!
Resolving Repeating Hands |
Iphone and Ipad users - PLEASE update your app! This update fixes the repeating hands issue. Find the app in the App Store and click on update as in the photo below. If you have updated and play a game with a repeating hand, please check in chat with the host. If they have NOT updated, the game may repeat. Thanks for your patience. Next updates: Computers & improved ACE play. PS. Some people report that they had to close the app and relaunch after the update -
FOR PC/MAC HOSTS WHO EXPERIENCE AN ISSUE: AFTER THE EACH COMPLETED GAME, WHEN THE COMPUTER ASKS IF YOU WANT TO PLAY ANOTHER GAME, ALL PLAYERS MUST EXIT. After all players have exited one player creates a new game although it can have the same name and password. USE THIS AS AN OPPORTUNITY TO SWITCH PARTNERS AND DEALERS! REPEAT AFTER EVERY COMPLETED GAME (not hand). |
Username Changes |
Unfortunately due to an extraordinary number of requests to change usernames, we can no longer accommodate. Please choose your name carefully understanding that it will public (perhaps not your first and last name). We also suggest all one case to make it easier to remember. Exceptions apply if you are using your full name/email as your username.
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FORGOT PASSWORD or USERNAME?
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You can get your username by requesting a password reset. You do this through the app. From the Main Menu, select ACCOUNT, then FORGOT PASSWORD. Enter the Email address you used to register your Canasta Junction account. THIS IS CASE SenSiTive so if you get an error message, please try again with a different case (usually just the first letter). If you continue to get an error message, you will need to Email Support@CanastaJunction.com with what email you THINK you registered with together with your Username. When you successfully enter your email. you will get a message that says “Email Reset sent”. Read the VERY LAST WORD of the attached link - this is your username and is case sensitive. If you know your password, there is no need to click on the link. If you can't find it, when you click the link, it will show your name as well. (see image to the left)
If you do not remember your password or which to reset it, please click the link. If you MUST change your user name, please email support@canastajunction.com with your email, current username and two choices for alternate usernames. There is NO guarantee that we can change it promptly. |
How Do I Pick The Pack? |
Unlike in person games, CJ requires you to pick the pack by FIRST taking the top card and placing it in the meld area. When you add your matching pair, the pack will "Pop" into your hand. If this is your initial meld, remember the rules! If you don't have sufficient points, the move will fail and you will be penalized an additional 10 points.
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Where Can I Play Canasta Junction? |
There are TWO different ways to purchase Canasta Junction.
SO if you have an iPhone you CAN put it on your iPad for NO ADDITIONAL COST. Or if you have it on a mac, you can install it on your PC computer for NO ADDITIONAL cost, but if you are going from Phone to Computer you will need to pay again. Canasta Junction is NO LONGER available for purchase on Android or Kindle devices. Those that have purchased them previously for these devices will be able to play. |
How Much Does Canasta Junction Cost? Is there a monthly fee? |
The Canasta Junction app has a one time purchase price of $9.99 for each SYSTEM (Apple iOS mobile devices OR Computer). They are not interchangeable. If you want it on BOTH your Computer and your iPad, you will have to purchase it twice.
There is NO monthly fee There are opportunities for In-App purchases to play Duplicate Canasta. 50 Tokens are given to start to be able to play Duplicate Canasta Tournaments - they are available in app for $0.99 for 50 tokens, $1.99 for 150 tokens or $4.99 for 500 tokens. So actual cost per game is 25 cents up to 50 cents if you purchase the smallest quantity. |
I bought for my computer. Now What?! |
You will get an email with the download link.
Installing Canasta Junction on computers is a more complex than just "clicking" a button. We have created instructions for you in video and written format for Mac and PC computers to assist in the task. We suggest that you watch the video and print the instructions which will take you STEP-BY-STEP through the process. Instructions are here for PC https://www.canastajunction.com/installation-assistance-pc.html and here for MAC computers. https://www.canastajunction.com/installation-assistance-apple.html |
Why Won't My Special Hand Take? |
Special hands are based on the rules of the Canasta League of America. So, for example, a pairs hand with wild cards, MUST have Aces AND 7s. Special hands cannot be used once cards have been melded.
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Why Are My Meld Points Not Right? |
Melds are based on the rules of the Canasta League of America. Remember you need a clean triple, sufficient points, meld options that are still valid (ie. no dead cards) and have a legal discard. If you are picking the pack, there are additional rules. The picked card can not be part of your clean triple or be included in the points needed to meld.
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I Want To Report a Glitch
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We are aware of some glitches and are working with our developer to get them corrected. It is not necessary to report every glitch to us. It's safe to assume that someone already has! However, if you prefer, you may email us about the ISSUE by sending a screen shot to support@canastajunction.com
Known Issues in ACE that are being worked on: Robot partner towards the end of the game, not completing canastas Robot opponent occasionally melds with a pair Computer incorrectly gives player a Talon after their partner's initial meld |
My App says "Disconnected, Please Restart" |
This is not a glitch of the app. We have more than 3000 people playing the game at any given time and only a very small number can't get online. WE KNOW THAT IF THIS IS YOU OR ONE OF YOUR PLAYERS IT IS INFURIATING! But there are only a few suggestions that we can give to help fix your problem. More often, this happens when your internet connection is not consistently connected. It can happen if the app has been idle for a while, if there is a lot of traffic on your network or if there is an outage in your area. In addition, we now have reports from users that WERE disconnected and FIXED the problem. In many cases, this was due to ANTI-VIRUS software or malware on the computer preventing the access needed for Canasta Junction live games. When fixed ... the problem and disconnects are solved.
Please run a good virus check and malware on your computer and seek advise from a technician to assist with this process. Other things you can try include: 1) Shut down your device and restart 2) Shut down your router and restart Unplug your router, wait 30 seconds and reconnect. EVEN if you are connecting to other internet sites, if your connection drops intermittently, it will disrupt your live game. Resetting the router often helps. 3) Close the App and restart 4) Uninstall the app and reinstall 5) Shut down all other devices that might be on your network 6) Make sure that you are NOT connected to FaceTime, Zoom, House Party, Netflix or other streaming apps at the same time that consume bandwidth 7) If you have a cellular connection, try that instead of your wifi (if that works, it confirms your wifi is the issue) 8) Contact your internet service company and see if they can adjust the settings on your router 9) Try and join at another time If you are unable to connect, you can still play ACE which does not require a connection. If we hear of anything else that might help, we will let you know. |
My Friends Can Get Online But I Can't |
Please read about disconnects above. Also note, that people on IPHONES will usually have both Wifi AND Cellular connections. If there IS a problem with their wifi preventing them from getting online on their computer, they often can get online with their phone ... because the phone has a back up connection through cellular service.
Please check virus protection programs to make sure you do not have malware on your computer. This is very often the cause of the disconnects. |
Can You Extend The Timer? |
Not exactly. We have just published an update for mobile devices that extends the time when you pick the pack. It also made the meld are more generous so when you put a 6 anywhere in the meld area, it will "pop" to the 6 place, Wild cards, still need to be manually placed.
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Account Basics |
When you create a username and password - use something simple - it's just a game! And remember they are CASE SENSITIVE and cannot be changed.
First Time Users - Set up your account (ACCOUNT>SIGN UP) Returning Users - LOG IN (ACCOUNT> LOG IN) All new members are given 50 tokens to get started on Duplicate Canasta - give it a try! The App is available on Mac/PC, iPhone & IPad and you can sign in to your account on any device and once you are logged in, your experience will continue to grow under your username. You can compete against ANY other players with the APP regardless of what device they are playing on. |
Playing Games - What are the icons? |
Game Names ARE CASE SENSITIVE - so when you are looking for a game know if it uses capital or lower case letters.
The padlock indicates a private game - password required from Host. The Robot indicates the AI takeover is engaged in case a players leaves The circle indicates the game is in progress The Level indicates the minimum level required to join |
Can Two People Play with Two Robots? |
Not at this time. However we have received this request and are looking into making that happen.
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Refunds |
Refunds are issued to new users per the agreement of the place that you purchased. Apple store purchases are refunded through the Apple and Mac and PC (within 14 days) by emailing support@canastajunction. Please include your confirmation email so that we can find your order.
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What About The Chat Box? |
Chat is ONLY available in LIVE games (ie. not in ACE or Duplicate Canasta). To open, click on the chat icon. To close click the chat icon (bubble) again. Please keep the chat civil!
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How Do I Family Share? |
Apple offers Family Share with this and other apps. Click here for details.
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My Discard went to the meld area? |
This occurs when you don't PLACE the card in the discard pile. It can't be "swished" or "thrown" to the pile, rather it must be PLACED. It fits perfectly in the space, please make sure the ARROW, or your FINGER or STYLUS is in the center of the discard pile and it won't cause a problem.
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EMAIL ADDRESS
support@canastajunction.com