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Support & FAQs

Subscription
Account & Password
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Playing Issues
Connectivity Issues

IMPORTANT UPDATES – December 15
Important update notes:
  • All users must update to version 4.2 to find each other's game in LIVE PLAY
  • Computer users: if you are unable to load the new version 4.2 in your browser, please follow the directions in our youtube videos
Version 4.2 is here! 
Update your iPhone/iPad in the App Store (or refresh your computer's browser) to get version 4.2. New features:
  • Click on pile to review last 3 discards
  • Start a new Live Play game without leaving the table
  • Add/Reconnect AI Robots more easily
  • Special Hands' names updated to comply with CLA's official naming
Visit the App Store (or reload your browser's page) and play with the latest version now.

Update your Canasta Junction now!

iPad/iPhone users
  • Update your iPhone/iPad app on the App Store (Click here to check if your older Apple device is compatible)
Computer users
  • Click here to uninstall your old Canasta Junction version
  • Canasta Junction is now available on your Computer's Browser (add this link to your bookmark list/favorites, or just click on the "Play on Computer" button in our homepage)
We do not support old Windows or Mac versions anymore. Older Android and Kindle versions are also not supported.

What Canasta Junction version do I have?

Canasta Junction 4 features dark-green/brown buttons and a white background in DAILY NEWS. You are ok!
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New Version 4
If your app features light-green buttons and a yellow DAILY NEWS board, update it now!
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Old Version

My old iPad/iPhone cannot run the CJ Version 4 app...

Unfortunately, iPhones and iPads with 32-bit processors are unable to run the latest Canasta Junction version. The models affected are the iPad 1st through 4th generation (pre-2017), iPad mini 1st generation and the iPhone 1 through 5.

​In order to run the CJ Version 4 app, your mobile device should have iOS 11 or higher. Here are all the compatible Apple mobile devices:
  • iPad 5th generation or higher
  • iPad mini 2 or higher
  • iPhone 5s or higher
  • iPad Pro (all generations)
  • iPad Air (all generations)
  • iPhone SE (all generations)
​​Don't know what iOS/iPadOS version your apple device has? Check this article.
For more details about Apple hardware versions, click here.

Don't miss our How to Play section for step-by-step video tutorials.
Need additional support?
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