The following links provide the fastest assistance for issues you may experience while playing Canasta Junction. Click on the button that most closely represents your issue for more details. You can also find additional assistance on our TUTORIALS PAGE.
Click for assistance with passwords and usernames
Repeating hands, uneven teams, pausing etc.
Getting started, signing up, logging in and navigating the app
How much does CJ cost?
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Click for assistance with CJ installations on PC and Mac computers
Help with disconnects
When CJ doesn't play as expected
Rules for Allowed Special Hands
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Help with Live Games
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For all other issues not covered above.
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APPLE QUESTIONS:
How Do I Family Share?
Apple offers Family Share with this and other apps. Click here for details.
Did I Upgrade?
APPLE UPGRADES: If you are not sure if your App is upgraded, you can always delete the app and redownload the latest version from the APP store.
I HAVE ANOTHER DEVICE - DO I HAVE TO BUY AGAIN?
It depends on the device. PURCHASE OPTIONS ARE FOR DIFFERENT SYSTEMS. THEY ARE NOT EXCHANGEABLE PURCHASES. If you purchase for the iPhone, you can re-download to your IPad but NOT to your computer. If you purchase for your iPad AND want to play on your computer, you will need to purchase separate apps. If you have two computers, you can install on both. For apple MOBILE devices, BE SURE that you are signed in to the app store under THE SAME APPLE ID as you were when you purchased it originally.
It depends on the device. PURCHASE OPTIONS ARE FOR DIFFERENT SYSTEMS. THEY ARE NOT EXCHANGEABLE PURCHASES. If you purchase for the iPhone, you can re-download to your IPad but NOT to your computer. If you purchase for your iPad AND want to play on your computer, you will need to purchase separate apps. If you have two computers, you can install on both. For apple MOBILE devices, BE SURE that you are signed in to the app store under THE SAME APPLE ID as you were when you purchased it originally.
Transferring to my iPhone to my iPad (or from old Phone to new phone)?
Make sure you are signed in to the same account as you were when you purchased - you can check which is which by following these directions:
1) ON THE DEVICE that HAS Canasta Junction, Go to Settings,
2) Scroll down to iTunes App Store
3) Take note of the account email
4) Repeat steps 1 and 2 on the new iPad - if the account is different than the original unit, you must log out and log in with that username and password,
5) Go to the App Store and find Canasta Junction - download should appear as a cloud with a down arrow and not the $9.99
1) ON THE DEVICE that HAS Canasta Junction, Go to Settings,
2) Scroll down to iTunes App Store
3) Take note of the account email
4) Repeat steps 1 and 2 on the new iPad - if the account is different than the original unit, you must log out and log in with that username and password,
5) Go to the App Store and find Canasta Junction - download should appear as a cloud with a down arrow and not the $9.99