Frequently Asked Questions
Don't miss our Tutorials section, for additional Video Guides and step-by-step directions.
May I share my iPhone/iPad subscription with Family Sharing?
iPhone/iPad license owners can share their Canasta Junction subscription with family members. More info for setting up Family Sharing can be found here.
IF you are having problems connecting with Family Share:
IF you are having problems connecting with Family Share:
- Delete CJ from your device (be sure it is fully deleted and not just removed from the home screen)
- In the App Store - click on the circle in the upper right corner (may have your initial or photo in it)
- Select Purchases
- Select Family Share
- Select your Family Member's name who originally purchased CJ
- Find CJ and download (if you correctly deleted the app it should show up as a cloud with down arrow)
- Log in on the accounts page and select restore (to restore the subscription previously signed up with by the other family member)
What Version Do I Have?
JULY 1st UPDATE: Canasta Junction, Version 2.0 has a dark green background. If your app still shows the older color pattern, it should be updated. Version 2.0 is available for iPhone/iPad, Mac and Windows computers.
Android and Kindle versions of Canasta Junction are not supported anymore, so we cannot support them, nor guarantee they will work with the latest versions of our server software.
Android and Kindle versions of Canasta Junction are not supported anymore, so we cannot support them, nor guarantee they will work with the latest versions of our server software.
Old Version
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New Version 2.0
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I have another device. Do I need another license?
Canasta Junction licenses are device specific, and are are not exchangeable:
Canasta Junction is no longer available for Android, Chromebook or Kindle devices.
- iPhone/iPad app runs only on Apple's mobile devices. You can share a subscription among several Apple mobile devices if they are signed in to the same Apple ID or with Apple's Family Sharing
- MacOS license runs only on Apple's Mac computers. Users are allowed to transfer their CJ license to a new Mac
- Microsoft Windows license runs only on Windows PCs. Users are allowed to transfer their CJ license to a new PC
Canasta Junction is no longer available for Android, Chromebook or Kindle devices.
Transferring CJ to a new iPhone or iPad
Make sure your new device is signed in to the same Apple account (also known as Apple ID) than the old one, where the subscription was purchased. You can check which is which by following these directions:
- ON THE DEVICE that HAS Canasta Junction, Go to Settings,
- ON OLDER OPERATING SYSTEMS:
- Scroll down to iTunes App Store
- Take note of the account email
- ON NEWER OPERATING SYSTEMS (or if no iTunes App Store exists):
- Select Your name at the very top (under your name it will say Apple ID)
Scroll down to Media & Purchases, take note of the email connected.
- Select Your name at the very top (under your name it will say Apple ID)
- Repeat steps 1 and 2 (or 1 and 3) on the other device - if the account is different than the original unit, you must log out and log in with that username and password
- Go to the App Store and find Canasta Junction - download should appear as a cloud with a down arrow and not $14.99